Replacement & Refund Policy - Quality Guarantee

Because disposable vapes and e-liquids are consumable personal items, we uphold clear, customer-friendly policies to ensure you receive flawless hardware.

Dead on Arrival (DOA) Replacement Guarantee

In the unlikely event that you unbox a factory-defective device (non-firing, sensor fault, or severe leakage out of the package), we provide an instant 24-hour exchange replacement. Simply record a brief unboxing video showing the scratch seal verification and non-working device, and send it to our WhatsApp support line within 24 hours of delivery.

Exclusions

Our replacement guarantee does not cover:

Personal flavor preferences or taste subjectivity.
Accidental drops, physical impact, ocean or pool water damage.
Charging damage caused by non-standard high-wattage laptop or rapid car chargers.
Devices that have already been fully depleted.

Have questions? Reach out directly to our WhatsApp support line for immediate assistance.